Privacy Policy

Privacy Policy

  1. Introduction
    Trueque Inc. ("we", "our", "us"), owner of the Trueque trademark, operates Trueque as an independently managed brand. This privacy policy ("Policy") describes how we process, collect, use, and share personal data when you use our website, www.trueque.com (the "Website"). Please read the following information carefully to understand our practices regarding your personal data and how we process it.

  2. Purposes of Processing
    What is personal data?
    We collect information about you in various forms, including personal data. As defined under the General Data Protection Regulation (GDPR), "personal data" refers to any information that, alone or in combination with other information, identifies you as an individual. This includes your name, postal address, email address, and telephone number.

Why do we need your personal data?
We process your personal data in compliance with applicable data protection and privacy laws. Certain personal data is necessary to provide access to our Website, services, or content. By using our Website or registering for our services, you consent to our use of your data as described in this Policy. You may withdraw consent at any time. If you do not agree with our use of your data, please refrain from using our Website.

  1. Collecting Your Personal Data
    We collect personal data in the following ways:

  • Information You Provide to Us

    • Registration Data: Name, postal address, email address, telephone number, username, password, and demographic information.
    • Content Submissions: Personal data in videos, comments, or other submissions uploaded to the Website.
    • Promotional Participation: Data provided during rewards programs or promotions.
    • Customer Support: Information shared when reporting issues or requesting support.
    • Purchase Data: Information provided during transactions on our Website.
    • Correspondence: Data shared through phone, email, or other communications.

  • Information from Social Networking Sites (SNS)
    If you connect to an SNS through our Website, you authorize us to access and store data you permit the SNS to share, as per its settings. You may revoke access through the SNS account settings.

  • Information Automatically Collected
    We automatically log data such as:

    • Device operating system, browser type, screen resolution.
    • Referring website, pages viewed, time spent, and actions on our Website.
    • Cookies and tracking technologies (as detailed below).

Cookies
We use cookies to enhance your experience. These include:

  • Essential Cookies: For core functionalities, such as logging in.
  • Functionality Cookies: To remember preferences and improve user experience.
  • Analytics Cookies: To monitor website traffic and usage patterns via tools like Google Analytics.
  • Advertising Cookies: To deliver targeted ads based on browsing history.
  • Social Media Cookies: To enable sharing or engagement with content via social platforms. You can manage cookies via browser settings. Note that disabling cookies may affect website functionality.
  1. Using Your Personal Data
    We use your personal data to:
  • Operate, maintain, and improve our Website and services.
  • Manage accounts and provide customer support.
  • Administer rewards programs and promotions.
  • Communicate updates, technical notices, and support messages.
  • Send marketing emails (with consent) and provide tailored advertisements.
  • Process payments securely through Shopify’s platform.
  • Comply with legal obligations or protect our rights and safety.
  1. Sharing Your Personal Data
    We share data only as necessary:
  • Third-Party Providers: For services like analytics, payment processing, and email delivery (e.g., Mailchimp).
  • Legal Compliance: If required by law.
  • User Consent: When explicitly authorized by you.

  1. Security
    We rely on Shopify’s infrastructure to safeguard data. While we strive to protect your data, no system is completely secure. If you suspect a data breach, contact us immediately.

  2. Retention
    We retain personal data in alignment with Shopify’s default policies or as required by law. Users may request data deletion by contacting us.

  3. Your Rights
    You have the right to:

  • Access, update, or delete your personal data.
  • Withdraw consent for marketing communications.
  • Restrict processing or request data portability.
    To exercise these rights, contact us at support@trueque.com.

  1. Complaints
    For concerns about data practices, contact support@trueque.com. We aim to resolve complaints promptly, typically within 30 days. If unsatisfied, you may reach out to local data protection authorities.

  2. Changes to This Policy
    We may update this Policy periodically. Changes will be posted on this page with an updated "Last Modified" date. Continued use of our Website signifies acceptance of changes.

  3. Contact Information
    For questions or comments, contact us at:
    Email: support@trueque.com.

Disclaimer:
Trueque is not liable for any data breaches or issues that may arise when users interact with third-party content or websites. When users give opt-in consent, their submission of information grants Trueque the right to use that content.